ONLINE RETURN POLICY
At Specialized, riders come first. That’s why we guarantee satisfaction with your purchase from our online store by offering a world-class returns policy. Apparel items can be returned within 30 days from the delivery date and other items can be returned within 7 days from the delivery date, subject to the terms of this policy.
HOW DO I MAKE A RETURN?
Contact our rider care team: ridercare-ah@specialized.com
1. New / Unused Returns
We want you to be satisfied with your purchase. If you decide for any reason a new and unused item purchased from our webstore isn’t for you after all, the apparel items can be returned within 30 days form the delivery date and other items can be returned with 7 days from the delivery date. An item qualifies as new / unused, if it is returned in the same condition you received it in, with the original receipt, original box and/or packaging, including original tags and labels where applicable, and everything else that was included with your purchase, such as manuals, warranty, and other accessories. Items washed do not qualify as new / unused. If we determine the returned item does not qualify as new / unused, but is otherwise undamaged, we will automatically process it as a return of a used item (see below).
2. Used / Undamaged Returns
Used, but undamaged, apparel items purchased from our webstore can be returned within 30 days from the delivery date, and other used, but undamaged, items can be returned within 7 days from the delivery date. We cannot accept the return of product that has been damaged beyond ordinary wear and tear or that has been involved in any crash or impact, as determined by Specialized. The item must be returned with the original receipt, original box and/or packaging , including original tags and labels where applicable, and everything else included with your original purchase, including manuals, warranty, and other accessories. In case of a bike, all original components must be returned.
3. Which Products Are Covered Under Our Returns Policy ?
All product purchased in our webstore, including bikes, equipment, and apparel. Clearance/Discounted items are not eligible for returns under this policy. All returns are subject to review by our staff. We do stand behind our returns policy and want to make sure you are satisfied with your purchase, but we do reserve our right to determine whether the item is an apparel item and refuse a return if we determine at our discretion that does not fulfil any of the requirements herein or the policy is being abused.
4. Refunds
Once we receive your item back, we will do our best to process your return within three to five business days. You’ll receive an email confirmation when that happens. From there, if your return is approved, it will take approximately another 72 hours for you to receive your refund, depending on your original form of payment. The amount of the refund is the original purchase price for the returned item, including applicable tax, but excluding shipping and handling.
5. Exchanges
Unfortunately, we cannot process direct exchanges, so you will have to place a new order and return the item you want exchanged. Please note we cannot put items to on hold while we wait for your return.
6. Return Shipping
Please contact Specialized Rider Care before returning. If applicable in your market, return shipping will be complimentary. You will be provided return instructions by Specialized Rider Care.
If applicable, once you have the label, (1) pack your items carefully, (2) print and attach the label to the outside of the package, and (3) drop the package off at the shipper’s location. Please make sure to package your items carefully as we are not responsible for any damage that occurs during shipment back to us. If you want to return a complete bike, it will require disassembly and careful packaging to make sure nothing gets damaged in transit. A retailer can help with getting your bike professionally packaged (fees may apply).
7. Warranty
If you seek to return an item under warranty, please refer to our warranty page or the warranty policy included with your product.
This policy applies to Specialized products purchased from the Specialized online store in Singapore only. We reserve the right to amend this policy at any time.