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ONLINE RETURN POLICY

100% SATISFACTION GUARANTEED


At Specialized, riders come first. That’s why we guarantee total satisfaction with your purchase from our online store by offering a world-class returns policy.


NEW, UNUSED

Change your mind? No worries. We want you to be 100% satisfied with your purchase. If you decide for any reason a new and unused item purchased from our webstore is not for you after all, it can be returned within 60 days of receipt for a full refund in the original form of payment. An item qualifies as new and unused if it is returned in the same condition you received it in, with the original box and/or packaging, including tags where applicable, and everything else that was included with your purchase, such as manuals, warranty documents, and other accessories. Washed items do not qualify as new and unused. If we determine the returned item does not qualify as new and unused, but is otherwise undamaged, we will automatically process it as a return of a used item (i.e. it must be returned within 30 days to be accepted—see below).


USED AND UNDAMAGED

Want to make a change after a ride or two? We got you. Used, but undamaged, items purchased from our webstore must be returned within 30 days of receipt for a full refund in the original form of payment. We cannot accept the return of product that has been damaged beyond ordinary wear and tear or that has been involved in any crash or impact, as determined by Specialized. The item must be returned with everything included with your original purchase, including manuals, warranty documents, and other accessories.


HOW DO I MAKE A RETURN?


FAQs

Equipment Returns


Returns for all equipment purchased on Specialized.com must be initiated through the Specialized.com Returns Portal or Rider Care. Specialized retailers are unable to assist with the return of product purchased on Specialized.com and shipped directly to the consumer. Replacement Turbo batteries are an exception and can only be returned via a Specialized retailer. Please reach out to Rider Care to initiate the return of a battery and find a retailer near you here.


To initiate an equipment return within 30 days of purchase, please visit our Returns Portal (or, if you placed your order while signed in to Specialized.com account, you can initiate the return from the Order History section of your account). To initiate a return, you will need the email address you used to place the order and your US-00XXXXXXXX order number, which can be found on your order confirmation email or package packslip (leave any suffixes you might see on the packslip, such as -STH, off the order number when you enter it in the Portal). All return shipping is handled via FedEx. The returns portal will provide you with the option of either printing a prepaid FedEx return label for your return shipment or using a return (QR) code that you can present to any convenient FedEx location. If you have a QR code, FedEx will print and affix the return label to your return package for you. Once you have your prepaid label or QR code, carefully re-box the item(s) you wish to return, and visit the most convenient FedEx drop-off location. We recommend that you acquire a receipt at drop-off and hold on to it until your refund has been completed. We may be unable to refund you for lost packages without proof of postage.


To initiate a return of new and unused equipment after 30 days, but before 60 days, please reach out to Rider Care for assistance. Rider Care will determine the eligibility of your return. If your return meets our return criteria (new and unused in original and complete packaging), you will be provided with a prepaid return shipping label or a return (QR) code to present at FedEx, enabling them to print and affix a prepaid return label to your package and ship it back to us.


We are unable to accept returns of any equipment more than 60 days after receipt of the order.


Please make sure to package your items carefully as we are not responsible for any damage that occurs during shipment back to us.


All returns must be sent back to Specialized within one month of the return initiation.


Bike Returns


Returns for all bikes/bike frames purchased on Specalized.com and shipped directly to the consumer must be initiated through Rider Care. Please reach out to Rider Care to initiate a return. We will work with you to provide the best return experience based on your location and the condition of your bike.


Returns for bikes/bike frames purchased on Specialized.com and picked-up in a retailer or delivered via Specialized Delivery should be initiated through the same retailer used for pickup/Specialized Delivery.


Used but undamaged
bikes and bike frames purchased from our webstore must be returned within 30 days of receipt to be eligible for a refund. All original components must be on the bike. Any permanent modifications to the bike will also make it ineligible for return (for example, if the steerer has been cut on a frameset or a frame protector such as ridewrap has been installed).


New and unused
bikes and bike frames can be returned for a full refund in the original form of payment within 60 days of receipt.


All returns are subject to review by our staff. We stand behind our returns policy and want to make sure you are completely satisfied with your purchase, but we reserve our right to refuse a return if we determine at our discretion that the policy is being abused.


If you have any trouble initiating a return, please don’t hesitate to reach out to Rider Care for support.


WHICH PRODUCTS ARE COVERED UNDER THIS RETURNS POLICY?


All products purchased on Specialized.com including bikes, equipment, and apparel are covered by our returns policy. Specialized product purchased through other channels, such as other websites and Specialized retailers, including Specialized-owned retail, are subject to their respective return policies, which may significantly depart from our online return policy. For questions about returns to these other channels, please reach out to them directly.


HOW LONG DOES IT TAKE TO GET MY REFUND FOR A RETURN?


Once we receive your item(s) back at our distribution centers, we will do our best to process your return within three to five business days. You will receive an email confirmation when your return has been processed. From there, if your return is approved, it will take approximately another 72 hours for you to receive your refund, depending on your original form of payment (refunds through Paypal an Klarna may take longer). Refunded payments can only be made via the original form of payment. The refund amount is the original purchase price for the returned item(s), including applicable tax, but excluding original shipping and handling.


HOW DO I MAKE AN EXCHANGE?


Unfortunately, we are unable to process direct exchanges. We recommend placing a new order and returning the item(s) you would like to exchange. The fastest way to do this is by initiating a return (use the Returns Portal for equipment or reach out to Rider Care for bikes/bike frames), placing a new order, and then returning the item(s) you want exchanged for a refund. Otherwise, you can return the item(s) first, wait for your refund, and then place a new order. Please note, we cannot put items on hold while we wait for your return.


IS RETURN SHIPPING FREE?


Return shipping is always complimentary! You will be provided with a prepaid shipping label or return (QR) code for FedEx dropoff once your return is initiated (see above for how to initiate a return).


SHOULD I RETURN A FAULTY ITEM I RECEIVED?


If you believe you received a faulty item from Specialized.com, please reach out to Rider Care for assistance. Depending on the nature of the issue, Rider Care may direct you to a nearby Specialized retailer for an in-person inspection. Please also refer to our warranty page or the warranty policy included with your product.